26
Jul
2007
Cypress Point in Toffee Pine
This is actually fairly old news, but we wanted to point out that the Cypress Point collection is now available in a new color: Toffee Pine Distressed. This is a deep, rich color rather reminiscent of, well, a nice almond toffee. We think it looks pretty good.
If you look closely at the legs of the hutch/changing table dresser versus the crib and tall dresser, they do not match. Was this an error in design or assembly? I much prefer the circular ball legs.
Good eye! It was an error in photography actually. The combo has two piece feet that allow you to adjust the height. The photo studio erroneously assembled the combo with just the extender that is supposed to screw into the bottom of the other foot. So while they match a lot better in reality than they do in this photo, the combo feet are still slightly different to the crib and chest feet. If it really bothered you, we’d be happy to send you an extra set of the chest feet, which fit the combo fine.
Forgot to add: if you download the assembly instructions, you get a very clear view of these two piece feet.
I'm having trouble finding the Honey Pine crib set – looks like it may be backordered until mid September? Please tell me it's only backordered and will be available in September again and that it hasn't been discontinued?
Thanks!
Definitely hasn't been discontinued. It looks like there's quite a bit coming around the end of July, and then a lot more at the end of September. I think if you ordered it now you'd get it in August, but I can't say that for sure without knowing what part of the country you're in.
Can I purchase parts to the Cypress Point Toffee Pine crib? I have one rail (the footboard when we convert it to the full size) that was damaged while my child was teething. I don't want to have to purchase the entire crib again. Please help. Thank you!
Yes, that's not a problem. Send an email to support [at] westwoodbaby.com or you can call (908) 719-4707.
We recently purchased the Cypress Point (Honey Pine) crib, changing table and dresser set. We like them very much, but noticed their are quite a few small holes in irregular patches/groupings all over the furniture. They appear to be pretty shallow and almost look like they have been bored into the wood, although some appear darker than others. Is this part of the "distressing" process?
Yes, that sounds like the "worm hole" distressing. Does it look like this:
http://www.havertys.com/wcsstore/Html/Snippets/Images/sonoma-wormhole.jpg
Would just like to leave a general comment. I purchased the Cypress Point honey pine convertable crib, changing table and armoir for my daughter back in 2008. When we recieved the furniture everything was great except on the armoir the door knobs were uneven. We had contacted the retailer from which I will not name, and they were uncooperative, rude and did almost nothing to try and help us rectify the situation. First they told us that I was mistaken, and their was nothing wrong with the doors, then they told me that my floors were uneven, then they told me that I assembled the piece wrong. Frustrated is beyond what my husband and I were feeling. Upon contacting Westwood, we were met with kindness and a sincere effort to try and rectify the problem and I beleive the company went above and beyond trying to make it right, which they most certainly did. I will never buy furniture from that furniture store ever again, but Westwood has a customer for life. Thank you.
Thanks for taking the time to write, we truly appreciate it!